We are a financial institution that provides tailor-made financial services to all our customers in Kenya and we strive to enable individuals and corporates to achieve their dreams through value addition to their finances and lives. On top of credit and savings services, we offer insurance services through our brand Metropal Insurance. We have branches in Nairobi, Kisumu, Meru, Kiambu, Thika, Meru, Eldoret, Nakuru, Kisumu and Mombasa. Finally, through Corporate Social Responsibility projects, we strive to be part of the community that we serve. We support communal initiatives on need basis.

  1. Customer Service Representatives

    The Customer Service Representatives (CSRs) will be responsible for establishing, retaining, and deepening customer relationships by performing efficient and accurate banking transactions; and opening and closing accounts in support of the Sacco goals and objectives. The CSRs will identify customer needs for Sacco products and services; and reports directly to the Branch Manager.


    • Accurately opening and closing accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
    • Demonstrate knowledge and understanding of the new accounts system database to manage and maintain customer account information
    • Assist customers with telephone inquiries to provide solutions to their banking needs
    • Assist customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally


    • Bachelor’s degree from a recognized University in Arts, Humanityies, Information Technology, Banking, Finance, and or any related field.
    • Masters Degree will be an additional advantage
    • A minimum of 2 year experience performing teller responsibilities, and a minimum of 1 year experience performing as a bank customer service representative or similar capacity.
  2. Technology Risk Officers

    The individual in this position will be responsible for testing internal IT controls throughout the year and supporting multiple audit, risk and compliance program objectives. Candidates must demonstrate knowledge of IT general controls and an understanding of technology risk drivers within the Financial Services Industry.


    • Examine key internal IT controls and evaluate control design and operating effectiveness in mitigating risk.
    • Adhere to standard control test methodologies and deliver quality test work papers to support testing conclusions.
    • Develop a strong understanding of business and system processes.
    • Keep up to date on relevant policy, standards and regulatory requirements.
    • Work with IT process and control owners to understand and document internal IT controls
    • Qualifications

    • Bachelor's degree in information technology, risk management, Actuarial Science, audit, a related field, or equivalent experience.
    • Masters Degree will be an additional advantage.
    • Minimum of 3-5 years of experience in technology risk management, audit and/or compliance
    • Risk and/or Audit certifications and/or related qualifications desired.
  3. Senior Investment Analysts

    We are looking for a resourceful and curious Investment analyst to research, create financial models, and produce analytical reports and recommendations. If you have the ability to work independently in a rapidly changing environment, you are the type of person we are looking for!


    • Perform independent investment research on assigned areas
    • Examine earlier investment decisions
    • Network with fund managers and indus
    • try professionals
    • Create reports for senior management
    • Suggest recommendations for improvement of investment portfolios
    • Maintain up to date documentation of all investment relationships
    • Establish complex financial models and analyze relevant legal documents
    • Qualifications

    • Bachelor Degree in Finance, Economics, Accounting, Statistics, Information Technology, and or any other related field.
    • Masters Degree will be an additional advantage
    • Previous working experience as an Investment analyst for (2) year(s)

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How to apply

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your CV and Professional Certificates to by Friday 22nd January 2021. Only shortlisted candidates will be contacted.